Privacy Policy
Effective Date: 01.01.2024
Welcome to Formax3D.com, the website owned by Jacob Formax SL ("we", "us", or "our"), located at 36 Carrer Llagut 17220 Sant Feliu de Guixols, Girona, Spain. We specialize in selling 3D printers and providing 3D printing services.
Information Collection and Use
We collect information from you when you visit our website, place an order, subscribe to our newsletter, respond to a survey, fill out a form, or use our 3D printing services.
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, or credit card information. You may, however, visit our site anonymously.
Transfer of Files
Our website allows you to send us files via WeTransfer for the purpose of utilizing our 3D printing services. You will be required to fill out a form on our site and attach a link to the WeTransfer file.
Data Security and File Handling
The security of your personal information and files is our top priority. We adopt appropriate data collection, storage, and processing practices, and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information and data stored on our site.
The files transferred to us are kept secure and confidential. We implement a variety of security measures to maintain the safety of your personal information and files when you place an order or enter, submit, or access your personal information.
We use your files solely for the purpose of providing you with a quotation for our services based on the files you submit. These files are not shared with any third parties and are only accessible by authorized personnel.
Once the quotation process is complete, the files are retained for two weeks to accommodate any follow-up actions. After this period, they are permanently deleted from our systems, ensuring that your data is not kept longer than necessary.
Use of Information
Any of the information we collect from you may be used in one of the following ways:
- To personalize your experience
- To improve our website
- To improve customer service
- To process transactions
- To send periodic emails
Information Protection
We implement a variety of security measures to maintain the safety of your personal information. We use state-of-the-art security protocols to ensure that your information is fully encrypted and sent across the Internet securely.
Cookies
We use cookies to enhance your experience, gather general visitor information, and track visits to our website. Please refer to the 'Do we use cookies?' section in our Terms and Conditions for information about cookies and how we use them.
Disclosure to Third Parties
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
Consent
By using our site, you consent to our website's privacy policy.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.
Contacting Us
If there are any questions regarding this privacy policy, you may contact us using the information below.
Jacob Formax SL
36 Carrer Llagut
17220 Sant Feliu de Guixols, Girona, Spain